Play Moola Casino Review

Safety

Play Moola is owned and operated by Fair Game Software KFT, a company registered under the laws of Hungary. On the other hand, the operations of the website have been leased by the license holder FairGame G.P. N.V., established under the laws of Curacao. The company is fully regulated and licensed by the Government of Curacao, so you can expect fair and transparent Terms and Conditions here.

Curacao happens to be one of the most popular jurisdictions around the globe, supervising the majority of online casinos. It’s not as severe as the Malta Gaming Authority (MGA) or the UK Gambling Commission (UKGC), yet it’s strict enough to ensure high quality and fair gaming services. Every Curacao licensed casino is obligated to adhere to the rules and must provide a safe and secure gaming environment to all its players. In order to do so, the house must implement advanced encryption technology as well as multiple anti-fraud measures so that no money laundering or identity theft would be possible.

When it comes to the fairness of the services provided, you can count on standard bonus and payment conditions, as well as provably fair games. The latter are ensured by the Random Number Generators (RNGs) that every regulated casino must use – this way you know by 100% that the result of each game isn’t manipulated in any way.

Responsible Gaming Tools

In accordance with its Curacao regulation Play Moola Casino is dedicated to safe and responsible gaming. It reminds all its users that gambling is a source of entertainment and not a resource of income. The house is fully prepared to help you maintain healthy gambling habits and avoid gambling problems. You can visit the Responsible Gaming section of the website for further information on how to set personal limits. Play Moola Casino also offers some tips and tricks on how to keep your gambling under control.

The casino also reminds that if you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, you should consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies. Here’re some further details:

• Deposit Limits – you can set a deposit limit for a day, week, or a month. This can help you avoid overspending and will keep your budget under control.
• Wager Limits – set a limit on the wagered amount for a day, a week, or a month.
• Loss Limit – you can set a limit on your losses for a day, week, or a month. Just note that the loss is based on the initial deposit and not winnings attributed to the deposited amount.
• Session limit – in this case you can limit the amount of time spent on gambling. The restriction takes effect instantly, so if you hit the limit, you will be automatically logged out of your account. You can set the limit from the period of 6 to 1000000 minutes.
• Cool-off period – you can set a Cool-Off Period for a definite period of time. While the limit is active you cannot deposit to the casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. The Cool-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.
• Self-exclusion – this is a more harsh option for those of you who might experience gambling problems or even gambling addiction. You can set a Self-Exclusion Limit for 6 months, 9 months, 1 year, or an indefinite period of time. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will automatically be re-activated.
• External help – in short, you can also ask for help by contacting some help organizations like Gamblers Anonymous, GamCare, or Gambling Therapy.

Problems & Complaints

In case of any question or issue, reach out to the customer support via live chat or write to [email protected].

If this is not a sufficient option, then you can contact the regulator eGaming Curacao or the Curacao Gaming Control Board (CGCB) itself.

Finally, feel free to drop a line here at casinos.buzz as well.

Bonuses

At playmoola.com you can enjoy a nice range of bonuses, which may not be the most varied of them all, but are still perfectly sufficient to boost your gambling throughout the week. There’s one Welcome Bonus of 100% to double your first deposit here, as well as a cash-back, a couple of weekly offers, and some exciting Tournaments. The VIP Program is yet another positive since it can grant you many enticing gifts and privileges. Here’s some additional information about all the opportunities:

First Deposit Bonus

Making your first deposit at playmoola.com of at least €20 can grant you 100% up to the whooping €6000 and 100 free spins on top of it! Sounds like a great deal especially because of the valuable maximum cash bonus, but also because of the low entry point as well. To be exact, the minimum of €20 is a standard for the sector and can be seen with most of the online casinos nowadays.

Apart from that you’ll need to make at least x40 turnovers of your deposit and bonus before being eligible to perform any payouts. This is another gold standard for the market, since most of the houses tend to ask for between x30 and x40 wagers as well. As for the free spins, they are added in sets of 25 per day, for four days in a row.

Yet, you have to be aware of several details before claiming this bonus. First of all, this promotion is only valid for games played in the Casino section. Funds spent in other verticals ( like Live Casino for example) are not taken into account, so keep this in mind. Secondly, the maximum win resulting from free spins is up to €50. The maximum cash-out related to the cash bonus is not mentioned though, so there might not be a limit at all. And finally, beware that this promotion is restricted for residents or citizens of Croatia, Armenia, Tunisia, Bosnia And Herzegovina, Indonesia, Georgia, Malaysia, Argentina, Peru, Sweden, and Finland.

Weekly Cash-back

This is a great opportunity to get up to 15% of your lost funds back to your pocket. The cash-back is credited to your account weekly, each Tuesday to be precise, and requires no opt-in. Yet, keep in mind that in order to qualify for this offer you need to invest at least €30 during the promotional period (Monday – Sunday).

As for the exact percentage of the reward, it varies according to your VIP status. There are six levels in total and each one comes with a higher and higher amount of refund. The good news is that you can start receiving the weekly cash-back right from the beginning – all novices at Level 1 are also eligible to get a 5% refund. Each next level features a higher percentage, so by reaching Level 6 you’ll get the maximum of 15% prize.

Then, make sure to wager your reward at least x3 times, otherwise no withdrawals will be allowed. This is actually a pretty favorable amount – usually cash-backs come with around x1 to x5 turnovers required, so the requirement here is more than fine. Other than that, remember that the cash-back is available for 3 days after receiving the bonus and 7 days after the bonus activation.

Finally, keep in mind that the promo is limited to residents or nationals of Croatia, Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia, Malaysia, Argentina, and Peru.

Friday Reload

This offer is available once each Friday, as the name implies, and can grant you a 50% bonus up to €6000. The minimum deposit this time features at least €40, which is a bit higher compared to the industry standards (around €20 or €30 to be exact). Yet, the maximum cash bonus is more than impressive, plus that the multiplier is also satisfying enough, so the whole promotion may be worth it.

Just keep in mind that the bonus can be spent on casino games only, so any investments in other verticals like Live casino won’t count. In order to perform any payouts you have to make at least x40 turnovers of the deposit and bonus, which is a common requirement as we pointed out already.

Again, remember that the promotion is restricted for residents or citizens of Croatia, Armenia, Tunisia, Bosnia And Herzegovina, Indonesia, Georgia, Malaysia, Argentina, Peru, Sweden, Finland.

Monday Free Spins

Start your week with a kickoff by claiming the Monday Bonus which can grant you up to 100 free spins. As the name suggests, this offer is available only once and only on Monday. The number of free spins depends on your initial deposit, here’s how it goes:

A minimum investment of €20 will grant you 20 free spins in exchange. Also don’t forget to use the promo code PLAY20.
Invest at least €50 and you can get 50 free spins respectively. The bonus code this time is PLAY50.
Finally, in order to get the maximum of 100 free spins your qualifying deposit must be €100 or more together with the promo code PLAY100.

Other than that, remember that winnings obtained with the help of free spins have a x40 wagering requirement. Again, the promotion is restricted for residents or citizens of Croatia, Armenia, Tunisia, Bosnia And Herzegovina, Indonesia, Georgia, Malaysia, Argentina, Peru, Sweden, Finland.

Tournaments

There’s a great variety of valuable Tournaments with heart-stopping rewards. For example you can join the Drops and Wins by Pragmatic Play with a total prize pool of €2,000,000 or the Spinoleague by Spinomenal with a prize pool of €10,000,000!

Loyalty Program

The Loyalty Program of Play Moola features six levels in total and each one comes with better and better rewards. You can get a higher percentage of cash-back, extra activity rewards, personal VIP manager, exclusive bonuses, and increased bet limits. What’s more the casino has also prepared gifts for reaching a new level such as free spins and cash bonuses. Last but not least, ranking up will allow you to get increased withdrawal limits up to x2!

Mobile app/ Mobile Casino

Play Moola Casino offers its own dedicated mobile app you can install on any kind of device. Just click on the Install App sign in the main menu and you’ll see the full instructions on how to do so depending on whether you are using an Android or iOS.

The created shortcut will get you quick access to the website. Once you click on the icon, an instant Login will be made, so you won’t waste time signing in every time. We appreciate how convenient and easy to install the app is, so it seems like a great way to get to your favorite games in a blink of an eye.

Other than that, the casino also has a pretty well optimized mobile version of the site. You can access it by visiting playmoola.com on any type of device, no matter Android or iOS. The online casino will instantly be visualized no matter if you are playing on a smartphone, tablet, or iPad.

The other good news is that all the promotions and the full gaming library are available both on desktop and on mobile. You can easily make deposits, withdrawals, set personal limits, or just have fun on either type of device.

Deposits and Withdrawal

Play Moola casino accepts a variety of banking options – from the most popular and unique ones to the most traditional options we are all well familiar with. To be precise, you can find a variety of online payment solutions such as Mifinity, Jeton, Skrill, Neteller, eZeeWallet, Neosurf, Flexepin, Astropay, Ecopayz, and Paysafecard. Other than that, you can also count on credit/debit cards like Visa and Mastercard, as well as on bank transfers. Last but not least, many crypto coins are also on hand such as Bitcoin, Tether, Ethereum, Litecoin, Dogecoin, and Bitcoin Cash.

Yet, beware that the exact list of payments depends on your country of residence, so not all of the options may be available for you. For further data just check the cashier in your profile.

Minimum Deposit

The minimum you can deposit for all payment methods at playmoola.com is just €20. As we explained already, this is a standard for the sector and also a pretty favorable amount, so we are totally fine with it.

Minimum and Maximum Withdrawals

In its Terms and Conditions, the casino claims its minimum withdrawal amount is €30 for all banking options. Yet, after we registered and entered the cashier the minimum was said to be at least €40. We don’t know the reason for this misunderstanding, yet both the amounts sound more or less acceptable to us. In fact the usual minimum cash-outs are between €10 and €40 as well, so the conditions here are reasonable enough.

As for the maximum withdrawal amount, it’s said to be up to €5000 per day, €10000 per week and €30000 per month.

In addition, remember that at any time, a customer may have a maximum of 3 pending withdrawals on the account.

Withdrawal Times

All withdrawals are processed within 3 working days, which is considered as a standard timeframe.

Still, note that some delays may occur due to public holidays or if additional verification procedures are required.

Deposit and Withdrawal Fees

Play Moola Casino states that it doesn’t charge any fees neither on deposits nor on withdrawals. Hurray!

Rollover Requirement

In accordance with the Anti-Money Laundering (AML) policy the casino requires at least x1 rollover of your deposit to be made prior to making any withdrawals. This rule aims to prevent fraud and to make sure that all money invested is used for gambling purposes only.

Yet, if the wager of the funds (the amount of placed bets) is less than the deposit amount, the casino reserves the right to cancel all winnings and keep the commission of 10% of the amount of the last deposit as payment expenses, and a 15% commission if your account balance has been charged with a bank card or bank transfer. The fee is also more or less standard, since the rest of the houses tend to ask for around 10% commission as well.

Inactive Account Policy

Pay attention that if you don’t log in or use your account for 6 consecutive months it will turn inactive, and a €5 monthly administrative fee will be charged. This is also a standard requirement that every other online casino usually implements.

Account Verification

In order to be allowed to make any withdrawals or benefit from the full potential of this casino, your account must first be verified. In order to do so, just visit your profile and click on the Verification tab. The casino has prepared detailed information on how and which documents are required. Have a look:

• Proof of identity – you can upload a copy of your passport, ID, or driving license. As an alternative a selfie with ID in hand is also acceptable. It must be one photo, so make sure your face and passport details are clearly recognizable and do not overlap.
• Proof of address – in this case you have to upload a utility bill or bank statement, in which your name and address are fully indicated.
• Proof of payment – in order to prove your payment you have to upload a screenshot or photo from an online bank, bank statement, Skrill page, etc. showing the deposit.

In addition, usually the account verification takes from 1 minute to 24 hours.

Customer Support

In case you have any question or any problem using the services of this casino, you can always contact the support team via live chat or email. To be precise, you can write to [email protected] and the support will try to respond as soon as possible. As an alternative, you can also drop a line at the live chat, available in the main menu.

The good news is that the support team is available 24/7 and ready to assist you no matter the issue. No matter if you experience a technical problem or just have a regular question in mind, you can reach out to the customer support no matter the time.

The support team itself seems perfect;y capable of handling all types of issues that may arise, so don’t hesitate to reach out for help.