Neospin casino Review

Safety

Neospin is another online casino with a pretty good reputation in the e-gaming world. It also has a high safety index and relatively high rating based on customer reviews. How it seems, the house is well prepared to meet the expectations and is capable of ticking all the boxes when it comes to security and quality of the services provided.

To be precise, Neospin is owned and operated by Hollycorn N.V., a company well-known in the field with impeccable public esteem and a couple of other casinos in its arsenal. Besides that, Hollycorn is also fully regulated by Antilephone N.V., one of the master license holders authorized by the Government of Curacao to oversee the e-gaming market. This regulation comes with reasonable client protection but many additional perks are also available. All licensed casinos must adhere to the rules in order to deliver provably fair games, reliable payment methods, professional customer support, and responsible gaming tools to name a few.

As a beginning, rest assured that your personal data is in safe hands, since it’s protected by advanced encryption technology. Many additional anti-fraud measures are also put in action so no money laundering or identity theft is actually possible.

Responsible Gambling Tools

In accordance with its Curacao regulation, Neospin offers a set of responsible gaming tools in order to help its customers in creating a safe and healthy gaming environment. Alongside the gambling tools, you can also find some additional resources and tips. These tools are meant to assist you in gambling responsibly and keeping track of the amount of money and time spent at the casino daily.

The limits themselves can be amended at any time. Keep in mind however that a decrease in the limit will take effect immediately, while any increase may only occur after email confirmation and only after the previous limit of the same type expires. All tools can be accessed in tt+he Personal Limits section in your profile. Here are the options:

Deposit Limits – setting a deposit limit can help you ensure that you won’t spend more than you can actually afford. You can set a daily, weekly, or monthly limit.
Loss Limits – with this feature you can set a limit on your losses for a day, week, or a month. Just note that the loss is based on the initial deposit and not winnings attributed to the deposited amount.

• Wager Limits – you can set a limit on the wagered amount for a day, a week, or a month.
• Session Limit – this is yet another pretty useful tool. You can limit the amount of time spent on gambling in case it has a negative impact on you or your life. This restriction takes effect immediately, so if you hit the limit, you will be automatically logged out of your account. In addition, you can set the limit from the period of 6 to 1000000 minutes.
• Cooling-Off Limit – this is a great choice if you need a slight break from gambling. In this case you can exclude yourself from playing for a definite period of time – while the limit is active you cannot deposit to the casino and you will be excluded from all promotional offers. Still, the good news is that you may withdraw the remaining funds during this period.
• Self-Exclusion Limit – this is a more harsh measure which aims to prevent you from gambling for a longer period of time. To be exact, if you deceit to self-exclude yourself, your account will be deactivated and you won’t be able to make deposits or withdrawals. Upon its expiring your account will automatically be re-activated.
• External Help – Neospin has posted a list of help organizations you can contact for consultation and support.

Problems & Complaints

In case you experience any trouble while gambling or you want to file a complaint, the first thing you can do is contacting the customer support team of the casino. Complaints are handled in the support department and escalated in the organization of the Casino in the case that support personnel did not solve the case immediately.

Alternatively, you can also submit a complaint by reaching out to the regulator, Antillephone N.V. or the Curacao Gaming Control Board (CGCB) itself.

And finally, feel free to drop a line here on casinos.buzz and share your review.

Bonuses

Neospin comes with an average number of promotional campaigns which nevertheless are pretty valuable and can boost your gambling before you know it. What’s more, they happen to be rather varied since you can not only benefit from a generous welcome bonus but also regularly claim some weekly and weekend bonuses each week. The Daily Cash-back, Tournaments, Lottery, and attractive Loyalty Program are just an added extra, so we believe you can get the best gambling experience possible. All of that combined with fairly standard bonus conditions – what more can we wish for? Now, let’s take a deep dive into the offers themselves:

Welcome Bonus

The Welcome Bonus is a great way to fuel up your gambling simply by investing a modest amount of money. In other words you can get 100% up to the whooping €6000 and 100 free spins on top of that! Sounds impressive, right? Not only is the multiplier enough to double your deposit, but the maximum cash prize is able to skyrocket your gambling in a trace. As for the free spins, they are just the icing on the cake. The best part is that you can get all of that in exchange for at least €30 of minimum deposit. This is not only a fairly affordable amount, but also a standard for the sector. The good news continues – only x40 turnovers of your deposit and bonus are needed before your funds become withdrawable. This is another standard for the market – to be precise most of the houses ask for between x30 and x40 wagers, so the conditions here are up to the mark. When it comes to the free spins, they are credited in sets of 20 per day. Beware however that the maximum win resulting from them is up to €150. Nothing’s mentioned about the cash bonus though, so there might not be any cash-out limit attached.

Here are the rest of the offerings:

• Wednesday Free Spins – this bonus is available once per Wednesday and can grant you up to 100 free spins. Yet, the exact amount depends on how much you are willing to invest. A minimum deposit of €20 comes with 30 free spins, while a deposit of at least €27 will get you 60 free spins. Don’t forget to also enter the proper bonus code – WN30 or WN60 respectively. If you want to get the maximum of 100 free spins, you’ll have to deposit at least €33 together with the bonus code WN100. Sounds fair, since all of the deposit amounts are up to standards, and the rewards are also pretty attractive. What’s even better is that the wagering requirement features only 30 turnovers of your deposit and bonus in order to make any withdrawals.
• Weekend Reload Bonus – this offer is available for players who made at least one deposit, weekly, from Friday to Sunday and can be claimed once a week. It’s a fantastic way to add a little kickoff to your gambling during the days off. To be precise, you can get 66% up to €650, yet no free spins are included. In order to unlock it, just invest at least €40 and enter the bonus code 66NEO before placing your investment. In addition, remember to make at least 40 turnovers of the total amount (deposit and bonus) before requesting any withdrawals.
• Daily Cash-back – the refund is credited to the amount of losses the previous day. The total amount of the reward is up to 20% but the exact percentage of cash-back depends on the amount of losses from the day before. This means that the minimum cash losses eligible to receive this offer is €20. In exchange you can get 5% cash-back. The more you have lost the previous day, the higher the percentage of refund. Losses between €4500 and €5999 can grant you 10% cash-back, while losses of €15000 or more come with 15% cash-back for instance – in this case however your total amount of deposits must be between €15000 and €25000. In order to get the maximum of 20% cash-back, your lost funds for the previous day have to be at least €15000 with total deposit amount at least €150000. For a successful withdrawal, the player must go through the cash-back amount at least 3 times.

Loyalty Program

Neospin’s Loyalty Program contains 16 levels in total and each one comes with better and better rewards and privileges. All you have to do is to play your favorite games and earn complimentary points (CP). To be exact, 1 point is granted for every €70 played in Slots, and 1 point for every €140 bet placed in other games. The more CP you collect, the higher your Loyalty status and the more attractive the prizes respectively. Unfortunately the 1 Level Colibry comes with no prizes, however every other level can grant you fantastic rewards like free spins or cash bonuses. Another positive is that once reaching any new status starting from Level 2 Flamingo, the player will get the chance to win a guaranteed prize. The prizes will be drawn either as loot boxes or a wheel of fortune. All of the bonuses (free spins and cash rewards) are subject to x3 wagering requirements, before you can withdraw winnings resulting from them.

Lottery

This is another great feature of this casino that you can hardly see with most of the online casinos to be honest. It gives you the chance to win amazing prizes simply by buying one or more lottery tickets. The Lottery is held continuously with the intervals between the prize draws being approximately two to four weeks. The good news is that the more you decide to invest the lower the price of the ticket gets! Here’s the deal:

• A minimum deposit of €20 means that the price of the ticket is €10 which is not bad but not excellent either.
• Yet, if you deposit €50 or more the price drops down to €8 per ticket.
• An investment of at least €100 will make the price even lower – €7 for one ticket.
• Deposit €500 or more and you will be able to buy one ticket for €5.
• And finally when you deposit €1000 or more, the price of a ticket decreases to only €3!

Tournaments

Neospin regularly adds new Tournaments to you better keep an eye on its website for further updates! Right now you can take part in the Spring Slotmania with €3000 of prize pool or in the Big Money Bang with a total prize pool of €12000.

Mobile app/ Mobile Casino

Another distinctive advantage of Neospin.com is the dedicated mobile app which can be installed on any kind of mobile device and any operational system. In other words, you can easily download the Neospin Casino app on your Android or iOS device, no matter a phone or tablet.

Apparently, this casino has done a great job, since its website is easily accessible no matter if you prefer playing on desktop or mobile. What’s more, the page is also pretty well mobile optimized which means that you can either download the app or just visit the casino from your phone for instance. The mobile experience is over the top, with every small detail being well adjusted and the whole casino’s features running smoothly.

Deposits and Withdrawal

Neospin Casino accepts a satisfying amount of payment methods which are also pretty varied. Together with the traditional credit/debit cards and bank transfers, you can also make deposits and withdrawals via popular online payment solutions or choose between a range of crypto coins. The exact set of banking options may vary depending on your country of residence.

Mind however that in general no credit/debit cards are available for making withdrawals. On the other hand, bank transfers are not on hand for deposits. Here are the options themselves:

• Deposits – in order to top up your balance you can use credit/debit cards like Visa and Mastercard, Skrill, Neteller, Neosurf, Sofort, Paysafecard, MuchBetter, Mifinity, Flexepin, and Crypto coins such as Bitcoin, Ethereum, Tether, Bitcoin Cash, Litecoin, Dogecoin, and Ripple.
• Withdrawals – making a withdrawal with Neospin Casino is possible via bank transfers, Skrill, Neteller, MuchBetter, Mifinity, and crypto coins like Bitcoin, Tether, Ethereum, Litecoin, Dogecoin, Ripple, and Bitcoin Cash.

Minimum Deposit

The minimum required to make a deposit is said to be at least €20 for all of the available options. This is considered a gold standard for the sector and also a relatively affordable entry point.

Minimum and Maximum Withdrawals

The minimum withdrawal for most of the alternatives is fixed at €30 which is also not a bad amount. In fact, most online casinos usually ask for between €10 and €30 as well, so the conditions are fairly standard. Yet, beware that there’s an exception – the minimum cash-out for bank transfers is said to be at least €500 and that’s certainly a lot! All in all, be careful which payment method you choose in order to perform payouts.

As for the maximum you are allowed to withdraw, it’s said to be up to €10000 for crypto transactions and up to €5000 for the rest of the options per day. In addition, the maximum withdrawal amount processed to a player is up to €20000 per week and up to €60000 per month.

Withdrawal Times

When it comes to the withdrawal times, here’s another good news – almost all of the cash-out banking options are said to be instant! The only exception is the bank transfer which takes from 1 to maximum of 3 working days.

Deposit and Withdrawal Fees

All deposits and withdrawals with Neospin Casino are said to be free of charge.

Inactive Account Policy

In addition, keep in mind that if you don’t log in and use your account for 12 consecutive months, it shall be considered inactive and a monthly administrative fee of €10 will be applied. This is another standard rule that every other casino tends to implement as well.

Account Verification

First of all, beware that Neospin Casino accepts strictly adult players or in other words users that are at least 18 years of age. This means that the house may ask for proof of age together with some additional documents in order to verify your account.

Here are the types of verification procedures you’ll need to go through:

• Verification of your identity – in order to verify your identity you’ll have to upload a copy of either a passport, ID, driving license, or other official document replacing them. Note that both the front and back of the ID card must be received plus that documents must be in date with all marks being visible.
• Address verification – in this case you have to upload a utility bill, phone bill, or bank statement, in which your name and address are fully indicated. Apart from that, the document must be dated within the last 90 days, so keep that in mind as well.
• Proof of payment – here you have to upload a screenshot or photo from an online bank, bank statement, Skrill page, etc. showing the deposit.

Customer Support

Neospin comes with two types of customer support – a live chat and a support email. Both of them are available round the clock, so you can reach out for help no matter day or night. Another great feature is that when you open the live chat you can actually see the name of the person that is available to contact. You can also choose between several main topics before actually starting the chat.

Apart from that the customer support services of this casino have a relatively high rating according to customers’ feedback. As it seems, the support team is reliable and prompt, and also ready to help with various queries and issues.