Wizebets Casino Review

Safety

Wizebets Casino is owned by a reputable company with a legit e-gaming license, let’s start with that. For this reason you can expect only high quality gaming services as well as a fairly high safety index.

To be precise, the casino is owned and operated by FairGame G.P. N.V., a company incorporated under the laws of Curacao. It’s also fully licensed by Curacao eGaming, which is one of the four master license holders authorized by the Government of Curacao to oversee the e-gaming market. Being regulated mens that the company plays it by the book and can ensure a safe and secure gaming environment to all its users.

This being said, you have no reason to worry about personal information, since Wizebets takes good care of it. To be exact, advanced encryption technology must be used in order to protect sensitive data such as personal information and banking details.

What’s more, the company also claims to keep the customer’s funds separate from its own money in dedicated client bank accounts. This set-up ensures that funds held in customer’s accounts are kept secure in case of insolvency. Consequently, in the event of an insolvency, your funds are protected and shall be returned to you.

Responsible gaming

Providing a set of responsible gaming mechanisms is another must that every reputable and licensed casino has to provide. Creating safe and healthy gaming habits is of utmost importance, but also the ability to avoid gambling problems or even gambling addiction. Wizebets seems to be fully dedicated to that since it explains the harmful effects of gambling and offers some advice and tools that might be helpful in order to maintain control. Have a look:

• As a beginning the casino suggests that you pay attention to the time and money you spend on the game. This might help you avoid going overboard. Yet, no deposit or session limits seem to be available in our profile, so keep that in mind.
• Transparency Insights – you can keep a strict track on your gaming activity such as deposits, withdrawals, bonuses, and the time spent on gameplay. This can help you avoid gaming problems and keep your gambling under control.
• Cool-off period – anytime you wish to stop gambling for a little while you can request the Cool-off period. Just contact the support team via live chat or email and they will exclude you for a while.
• Self-exclusion – this is another option that aims to prevent you from gambling for a longer period of time. It can be a definite or indefinite time span, but the point is that once you self-exclude yourself all access to your account will be denied. In other words you won’t be allowed to gamble, place deposits, but also to perform payouts, so keep that in mind. In order to request a Self-exclusion just get in touch with the customer support and they will close your account within the next 24 hours.
• External help – visit the Responsible gaming section of the website for a list of help organizations that offer advice and practical help in the field of gambling.
• Self-check test – the casino also offers a way to determine if you have any gambling problems. If your answer to most of the questions is yes, there is a possibility that you have gambling problems:

Does gambling distract you from going to work or school?
Is gambling to you simply a way to spend some time or avoid boredom?
Do you play alone for long periods?
Have others ever criticized your gambling?
Have you lost interest in family, friends and hobbies because of gambling?
Have you ever lied to cover up the amount of money or time spent on gambling?
Have you ever lied, stolen or borrowed money for the purpose of getting money for gambling or for paying for gambling debts?
Are you reluctant to spend the ‘gambling money’ on anything else?
Do you play until you lose all your money?
Do you try to recoup as soon as possible right after the loss?
Do you feel lost and desperate when you run out of money while gambling?
Can any arguments, frustrations or disappointments make you want to play?
Do you feel depressed or even suicidal because of your gambling?

Problems & Complaints

In case of any question or issue feel free to contact the customer support of Wizebets Casino at [email protected]. The house claims that all complaints are handled in the customer service and could be handled to other departments in cases when the customer service cannot solve the case immediately.

The customer support team will then provide an initial response to your query through the support email inbox. The casino will inform you of the outcome of your complaint within 10 days of receiving the complaint.

Other than that, when sending your complaint make sure to include all necessary details such as:

• Account username
• Full name as registered on the account
• Email the complaint from the registered email address
• Email subject to contain COMPLAINT reason
• A detailed summary/explanation of the complaint
• Specific dates and times associated with the complaint

If this doesn’t work, you can also turn to the regulator itself. Any legal claim or dispute shall be settled in accordance with the Laws of Curacao.

Finally, you can also share your experience here at casinos.buzz!

Bonuses

As a matter of fact there’s a small range of bonus schemes here, yet the variety is not bad at all. Aside from the Welcome Package that covers your three deposits here, you can also benefit from a Welcome High Roller Package with amazing prizes of up to 125% and the whooping €2000!

Other than that you can also take advantage of a weekly cash-back, some regular free spins, generous Tournaments, and an awesome VIP Program. So let’s get started with the Welcome offers:

Casino Welcome Package

As we mentioned already, this pack covers your first three deposits here and requires a fairly low entry point as well. All of the three bonuses need at least €20 of deposit in order to claim them and that’s great. In fact, €20 is the gold standard for the sector so you can hardly find a qualifying deposit better than that.

Next, all of the offers are subject to x40 wagering requirement which is also a standard amount for the market. Make sure to make the turnovers on time otherwise no withdrawals would be allowed. And by saying on time, we mean you have to activate the bonus within 3 days from receiving it and then meet the requirements in the next 7 days.

Other than that, there’s a maximum cash-out limit of €5000 for the cash bonus and €1000 for the free spins, so keep that in mind as well.

Finally, beware that this package is not available for players from Croatia, Armenia, Tunisia, Bosnia And Herzegovina, Indonesia, Georgia, Malaysia, Argentina, Peru, Sweden, Finland, and United Arab Emirates.

• First Deposit Bonus – upon your first deposit here you can get a 100% bonus up to €250 and 100 free spins. The reward is actually not bad at all, given the high multiplier and the nice number of free spins you can get. Yet, the maximum cash prize seems a bit modest to us.
• Second Deposit Bonus – this offer features a 75% bonus up to €200 and 50 free spins. The qualifying games for the free spins are not specified though.
• Third Deposit Bonus – this time you can be granted a 125% reward up to €350 and 100 free spins on top. The multiplier here is just mind-blowing and that’s the most important factor in an offer after all. Not to mention that the maximum cash bonus is also slightly higher, so we guess Wizebets has done a good job here.

Welcome High Roller Package

Aside from the regular Welcome Package, Wizebets Casino has prepared another alternative for those of you who are willing to spend a bit more and get a higher reward. Mind that this is also a welcome offer, so you can pick either this or the Welcome Casino Pack we just talked about.

With this in mind, the High Roller Package definitely seems heart-stopping and is probably suitable for all of you who like to play it big. You can get fantastic rewards on your first three deposits here, just beware that the offers are valid only for the casino section.

The bonuses themselves may come with different prizes, but they all have something in common. For example, in order to unlock any of the High Roller rewards, you need to invest the whooping €250 or more. It sure sounds like an excessive amount, but if you are ready to splurge, the bonuses themselves will certainly make a difference, we promise.

Next, you need at least x40 turnovers of your deposit and bonus prior to withdrawals. Again, you have 3 days to activate each offer and another 7 days to use it and complete the wagers.

Other than that, the maximum you can withdraw resulting from the cash bonus is up to €15000, and from the free spins’ winnings – up to €3000.

Finally, remember that unfortunately this offer is also unavailable for players from Croatia, Armenia, Tunisia, Bosnia And Herzegovina, Indonesia, Georgia, Malaysia, Argentina, Peru, Sweden, Finland, and the United Arab Emirates.

First High Roller Deposit Bonus – get a 100% bonus up to €1000 and 100 free spins on your very first deposit here!
Second High Roller Deposit Bonus – on your next deposit you can be granted an even better reward of 125% up to €1500 and 100 free spins.
Third High Roller Deposit Bonus – finally, the casino will grant you the fantastic 125% up to €2000 and 100 free spins if you make your third deposit of at least €250.

Monday Free Spins

Once a week, on every Monday, you have the chance to get up to 100 free spins, depending on your initial deposit. This is a great opportunity to boost your gameplay regularly throughout the week, so we appreciate the effort. Here’s the deal –

invest at least €20 and you can get 20 free spins in exchange. Don’t forget to use the promo code MONDAYFS20.
If you decide to deposit €50 however the prize shall be 50 free spins. The bonus code this time is MONDAYFS50.
In order to get the maximum of 100 free spins, you need to top up your balance with €100 or more and enter the code MONDAYFS100.

Other than that, at least x40 turnovers of the free spins’ winnings are needed in order to make any withdrawals.

The promotion is restricted for residents or citizens of Croatia, Armenia, Tunisia, Bosnia And Herzegovina, Indonesia, Georgia, Malaysia, Argentina, Peru, Sweden, Finland, United Arab Emirates

Weekly Cash-back

Once every Thursday you can get up to 18% refund on your losses in the casino section. The exact amount depends on your VIP level, but don’t feel let down yet. You can start by receiving a 15% cash-back right from Level 1! The more you rank up the better the reward – the highest Level 9 comes with 18% of refund.

This being said, remember that you have to make at least x3 turnovers of your prize before being eligible to withdraw it. This is another favorable requirement and also a rather standard amount for the market.

VIP Program

The VIP Club of Wizebets seems extraordinary and beyond exciting mainly because of the varied and generous rewards it comes with. Except for the generous cash-back, the casino also offers personalized offers and extra activity rewards for its loyal members. You can also get prizes for reaching a new level, or benefit from a personal VIP manager and 24-hour support service.

Mobile app/ Mobile Casino

WizeBets Casino has both an Android and iOS app and that’s great news for all of you who like to gamble on the go! Apart from the quick access and the convenience of visiting your profile every now and then, the mobile app also stuns with its brilliant execution. Everything is well developed, easy to navigate and allows smooth browzing no matter the device.

And speaking about devices, you can install the application on any type of smartphone, tablet, or iPad. Detailed instructions can be found in the main menu – just click on Android App or iOS App depending on what you are using. Then just follow the steps and you are ready to go!

Other than that, you can also visit wizebets.com as usual and the page will adjust to your screen. No need to download anything, the website is just perfectly mobile optimized and ready to welcome you on any type of mobile device!

Finally, we are happy to say that the full range of promos and games is available on both desktop and mobile. So you just have to pick up the one that best suits you.

Deposits and Withdrawal

You can find a great variety of payment methods at wizebets.com that may suit every taste out there. For example you can make transactions using popular credit/debit cards like Visa and Mastercard, or pick bank transfers instead. Well-known online payment solutions are also on the list – Skrill, Neteller, eZeeWallet, Neosurf, Astropay, Flexepin, CashtoCode, Jeton, and Paysafecard are just some of the options. Finally, you can also count on a nice range of crypto coins such as Bitcoin, Ethereum, Tether, Litecoin, Dogecoin, Bitcoin Cash, and Ripple.

In addition beware that the payment methods may vary depending on your country of residence.

Minimum Deposit

The minimum in order to make a deposit is set at €20 for all payment methods. As we all know this is a standard and pretty affordable amount.

Minimum and Maximum Withdrawals

The minimum withdrawals are fixed at €40 for and that applies to all banking options. To be honest, this is slightly higher compared to the industry standards (between €10 and €30 to be exact) but is still acceptable.

The maximum you can withdraw is said to be up to €5000 per day, €10000 per week, and €30000 per month.

In addition to that, at any time, a customer may have a maximum of 3 pending withdrawal on the account.

Withdrawal Times

All payouts are processed from 1 to 3 business days and that’s a more or less accurate time frame. The financial department agents process these requests from 6 AM to 5 PM GMT, Monday to Friday.

Yet, pay attention that the exact execution time also depends on the payment method itself. In other words, options like e-wallets and cryptocurrencies are usually faster, while credit/debit cards and bank transfers tend to require a couple of days to reach you.

Deposit and Withdrawal Fees

No fees are being charged on deposits or withdrawals with this casino. Nevertheless, keep in mind that some taxes may occur on international bank transfers that are outside the influence of the casino.

Rollover Requirement

Remember that the minimum funds rollover before a withdrawal is x1 which means that you need to wager your deposit at least once. This rule is in line with the Anti-Money Laundering (AML) policy and can usually be seen with most of the reputable online gambling houses.

In this case, if the wager of the funds (the amount of placed bets) is less than the deposit amount, it is impossible to withdraw such funds until the wagering requirements are fulfilled.

Inactive Account Policy

Any account that has not been accessed or used for 6 consecutive months is considered inactive so keep that in mind. As a result a €5 monthly administrative fee is charged. When the balance reaches zero, no more administrative fees shall be applied.

Account Verification

Verification with WizeBets is pretty simple actually. All you have to do is to confirm your identity by uploading some personal documents such as an ID, passports, or driving license. Just go to your profile and click on Verification – there’s all the information you may need.

As a whole, no address verification is required nor any proof of payment. Yet, note that in some exceptional cases you may be asked to take a picture with your document in your hand against the background of correspondence with the Security Service, as well as other types of data verification.

Customer Support

You can get in touch with the customer support either by texting in the live chat or by dropping a line to the support email. Either way, the team will be happy to provide you all the necessary assistance.

To access the live chat just go to the main menu and click on Live chat – then you can start texting. As an alternative, write to [email protected] and explain your issue or question. The support team is said to be well prepared for various topics or technical problems and will try to get back to you as soon as possible.

Other than that, both the live chat and support email are available round the clock, so don’t hesitate to ask for help even at the middle of the night.